Posts on Jun 2014

Mark Abay - Content Director, Ashton Media

How Dell delivers great customer experience with purpose

Billy Butler, Director Global Customer Quality at Dell shares the Dell story and how Dell made the transformation to a customer experience focus.

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Leadership and Customer Experience Management

Genuinely effective customer experience management requires a top-down strategy based on broad and extensive cultural change. How does this work?

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Mark Abay - Content Director, Ashton Media

An interview with Stan Phelps at the Customer 360 Symposium 2014

In this interview from Customer 360 Symposium, Stan Phelps of 9 INCH Marketing shares insights into the customer experience from a psychology perspective.

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Karen Platt - Director Customer Experience and Marketing, Optus Business

Right time, right place: improving the customer experience with an Omni-Channel approach

Customers expect a business to be listening and to be ready to respond. Does your business know how and where to be open for dialogue with customers?

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Data, Engagement and Customer Experience Management

Providing a level of customer experience that ensures your customers ‘feel’ the difference between your business and competitors is crucial to success.

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Miwah Van - Founder of Unvorsum: Customer Strategy Consulting

Pay it forward – how to become customer centric

Customer centric is a catch-phrase often used by businesses, but what does it really entail? Miwah Van shares an insight for better customer service.

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