Posts on Jul 2014

Mark Abay - Content Director, Ashton Media

How organisation culture affects team dynamics

Is there a connection between organisation culture and team dynamics? Corporate anthropologist Michael Henderson says yes and shares his insights here:

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Mark Abay - Content Director, Ashton Media

How anthropology gives meaning to organisational culture

Corporate Anthropologist Michael Henderson shares insights into the nature of organisational culture and how to use this to improve customer engagement.

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Mark Abay - Content Director, Ashton Media

What it really takes to create customer centricity at the very top

Melis Senova 360 Symposium

What does it take to create customer-centric organisations? In this interview Dr Melis Senova, Founder and Director of Huddle, shares valuable insights.

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Miwah Van - Founder of Unvorsum: Customer Strategy Consulting

Engage your organisation to ‘think outside the box’

It’s time to start thinking outside the box. How do you engage your organisation across the board to get better innovation and creativity?

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Scott McMillan - General Manager - Business Consulting, Salmat

Do your customers really want to be delighted?

Are you investing in creating effortless experiences? To win customer loyalty, you may need to forget the bells and whistles and just solve their problems.

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Mark Abay - Content Director, Ashton Media

Great customer experience is looking for those WOW moments

Do you switch off when you leave the office? Or do you look for those WOW moments that will give a great customer experience for you and your customers?

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Robert Holliday - VP Enablement Service - Greater Asia, Sitecore

What Khaleesi can teach you about customer experience

Khaleesi (GoT) shows us how a business that builds a strong relationship and creates a good customer experience can ensure its future stability.

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David Pisker - Head of Customer Experience, Officeworks

How technology is changing the way brand experiences are delivered

acustom

Today and in the future, shopping will look very different. Consumer behaviour is changing so the way we deliver our brand experiences will need to change.

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Mark Abay - Content Director, Ashton Media

The challenges of social media and the customer experience

Billy Butler, Director Global Customer Quality at Dell shares insights on how Dell uses social media and outreach to improve the customer experience.

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Amy Scott - Director, Sedulous

Why silos damage customer experiences

Why are silos the biggest hindrance to corporate growth and better customer experiences? Find out how to smash the silos and reward collaboration here:

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