Corporate Anthropologist Michael Henderson shares insights into the nature of organisational culture and how to use this to improve customer engagement.
What does it take to create customer-centric organisations? In this interview Dr Melis Senova, Founder and Director of Huddle, shares valuable insights.
It’s time to start thinking outside the box. How do you engage your organisation across the board to get better innovation and creativity?
Do you switch off when you leave the office? Or do you look for those WOW moments that will give a great customer experience for you and your customers?
Khaleesi (GoT) shows us how a business that builds a strong relationship and creates a good customer experience can ensure its future stability.
Today and in the future, shopping will look very different. Consumer behaviour is changing so the way we deliver our brand experiences will need to change.
Billy Butler, Director Global Customer Quality at Dell shares insights on how Dell uses social media and outreach to improve the customer experience.