Posts on Aug 2014

Robert Holliday - VP Enablement Service - Greater Asia, Sitecore

The secret of great customer experience? Being human

When it comes to providing a great customer experience, why is an H2H approach so important? Futurologist, Dietmar Dahmen shares his insights on this topic.

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Mark Abay - Content Director, Ashton Media

How to build a culture of magical customer experience moments

How do you build a culture that can respond well to the marketplace, touch people, move them and create loyalty and magical customer experience moments?

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Mark Abay - Content Director, Ashton Media

What customers really want from organisations today

Customers are looking for more than just efficiency from organisations today. So what are they looking for? Michael Henderson shares his insights here:

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Sebastian Zagarella - Head of Student and Client Services UTS:INSEARCH

How to see the world through customer coloured glasses

To fully understand your customers you need to see the world through their eyes so that you can work out how to improve and enhance their buying experience.

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Mark Abay - Content Director, Ashton Media

What is the connection between organisation culture and strategy?

Aligning organisation culture with strategy positively impacts the customer experience. Find out why this alignment is crucial to your success here.

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Mark Abay - Content Director, Ashton Media

The cultural elements of control, relationship and development

Every culture operates on the 3 cultural elements of control, relationship and development. Your organisation’s future depends on the right mix of these.

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Scott McMillan - General Manager - Business Consulting, Salmat

How to fight the case for low customer effort

If you are easy to do business with, customers will keep coming back. So what big thing is standing in the way of your strategy for low customer effort?

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