Posts on Jun 2015

Michael Henderson - Corporate Anthropologist, Cultures at Work

Customer Experience & Culture Series Part Two: The Company Culture Connection

Company culture has a varied and significant impact on CX, to understand how this occurs, we first need to understand what culture is?

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Adam Novak - Head of Customer Experience, NIB Health Funds

Customer Experience & Culture Series Part One: Changing behaviour and getting results in your organisation

For the month of June we’ll focusing on Customer Experience and Culture and it’s impact on your organisational bottom line. Read part one.

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