Sitecore’s Nicole Stirling recounts the top moments from the Customer 360 Symposium.
From choosing CX KPIs to defining them and understanding how your contact centre fits into the equation, we take a look at the top five takeaways from this year’s symposium.
Chello’s Lindsay Rogers fills us in on five things from SxSW that will impact the relationship a customer has with a brand in the future.
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See what sponsors thought of the Customer 360 Symposium 2015
See what sponsors thought of the Agency Leaders Symposium 2016