Posts on Sep 2016

Nicole Wales - Founder & CEO

A customer experience culture

Customer experience

Humans are the difference between businesses that provide great customer experience and advocacy and those that do not.

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Paul Meischke - Head of Customer Experience, KFC

Delivering an ‘Always original’ customer experience

KFC

KFC’s customer experience is as original as the 11 different herbs and spices the Colonel selected for the brand’s signature recipe.

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