Posts by Karen Platt

Karen Platt is an Optus Business Director who prides herself in helping businesses create a customer centric culture. Karen and her team at Optus Business focus on enhancing systems and protocols that help provide customer experience excellence.

Karen Platt - Director Customer Experience and Marketing, Optus Business

Right time, right place: improving the customer experience with an Omni-Channel approach

Customers expect a business to be listening and to be ready to respond. Does your business know how and where to be open for dialogue with customers?

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Hi *|FNAME|*, some recommended articles for you


Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.

Programmatic Advertising Summit 2016

ANZ’s only dedicated programmatic advertising conference designed to close the knowledge gap for buy side & sell side executives within the media and advertising industry.

Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.

Customer 360 Symposium 2016

ANZ’s #1 enterprise customer experience event. Join forward thinking organisation reconsidering how they Reach, Engage and Delight their communities.

See what sponsors thought of the Customer 360 Symposium 2015

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Sponsorship opportunities are now running low.
Contact Tim Stuart-Harris on 02 8228 6902 to secure your place today.

See what sponsors thought of the Agency Leaders Symposium 2016