TouchpointCX is award winning enterprise software for Customer Experience Management developed by Touchpoint Group for the Australasian market. Founded in 2001, Touchpoint Group has a strong reputation for being at the forefront of customer engagement technology, and for delivering local support and consultancy to major brands and to digital agencies.
TouchpointCX is offered as SaaS and leverages banking grade data security and management, making it particularly popular within the financial services, banking, and utilities sectors. Touchpoint Group is proud to include brands such as Westpac, Suncorp Group, ANZ, and Aurora Energy amongst its clients. All have chosen TouchpointCX as the best enterprise solution to deliver role specific transparency on customer experience, to drive customer centricity, to influence investment and to drive operational improvement across their organisations.
TouchpointCX software is supported by the ‘Touchpoint CX Practice’, a group of senior consultants, developers, data integrators and project managers from which clients leverage our wealth of IP and CX best practice. Our enterprise software and the ‘Touchpoint CX Practice’ together make the process of setting up automated customer experience programmes easy, configuring each solution specifically to meet both current and future requirements, and the constraints and deliverables of every client.