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Agenda

Delegates select* three Round Table topics (see list to the left) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

Thursday 22 October

08.55 – 09.00

Welcome & Opening Remarks

09.00 – 09.30

Ryan-hart

Ryan Hart
Principal Analyst Serving Customer Experience Professionals
Forrester

Keynote Presentation
The Age Of The Customer

9.30 – 10.45

First Interactive Roundtable Discussion Group

10.45 – 11.15

Coffee & Networking Break

11.15 – 11.45

Brett-Feldon

Brett Feldon
General Manager Speech Solutions
Salmat

Keynote Presentation
Customer Experience, The Things You Don’t Know

11.45 – 13.00

Second Interactive Roundtable Discussion Group

13.00 – 13.45

Lunch & Networking

13.45 – 14.45

Third Interactive Roundtable Discussion Group

14.45 – 15.15
Wednesday

Rob-Bourne

Robert Bourne
Director Customer Experience & Digital Delivery, Australia & NZ
American Express

15.15 – 15.20

Closing Remarks

15.20

Close of Customer 360 Forum