Ashton Media » Home


Delegates select* three Round Table topics (see list to the left) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

Thursday 22 October

08.55 – 09.00

Welcome & Opening Remarks

09.00 – 09.30


Ryan Hart
Principal Analyst Serving Customer Experience Professionals

Keynote Presentation
The Age Of The Customer

9.30 – 10.45

First Interactive Roundtable Discussion Group

10.45 – 11.15

Coffee & Networking Break

11.15 – 11.45


Brett Feldon
General Manager Speech Solutions

Keynote Presentation
Customer Experience, The Things You Don’t Know

11.45 – 13.00

Second Interactive Roundtable Discussion Group

13.00 – 13.45

Lunch & Networking

13.45 – 14.45

Third Interactive Roundtable Discussion Group

14.45 – 15.15


Robert Bourne
Director Customer Experience & Digital Delivery, Australia & NZ
American Express

15.15 – 15.20

Closing Remarks


Close of Customer 360 Forum

Subscribe For Our Latest Updates

Signup for our newsletter and stay updated with exclusive content from the Marketing & CX Hub.

First name *
Last name *
Job title
Email *

Hi *|FNAME|*, some recommended articles for you


Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.

Programmatic Advertising Summit 2016

ANZ’s only dedicated programmatic advertising conference designed to close the knowledge gap for buy side & sell side executives within the media and advertising industry.

Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.

Customer 360 Symposium 2016

ANZ’s #1 enterprise customer experience event. Join forward thinking organisation reconsidering how they Reach, Engage and Delight their communities.

See what sponsors thought of the Customer 360 Symposium 2015

Hi *|FNAME|*, welcome back!

Sponsorship opportunities are now running low.
Contact Tim Stuart-Harris on 02 8228 6902 to secure your place today.

See what sponsors thought of the Agency Leaders Symposium 2016