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Agenda

Delegates select* three Round Table topics (see list to the left) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

Wednesday 26 October

08.55 – 09.00

Welcome & Opening Remarks

09.00 – 09.30

Richard Burns

Richard Burns
General Manager, Customer Experience & Technology
Aussie

9.30 – 10.30

First Interactive Roundtable Discussion Group

10.30 – 11.00

Coffee & Networking Break

11.00 – 11.30

Phil-Durand---photo

Phil Durand
Director, Customer Experience Management
Confirmit

11.30 – 12.30

Second Interactive Roundtable Discussion Group

12.30 – 13.15

Lunch & Networking

13.15 – 14.15

Third Interactive Roundtable Discussion Group

14.15 – 14.45
Wednesday

Paul Meischke

Paul Meischke
Head of Customer Experience
KFC

14.45 – 15.00

Closing Remarks

15.00

Close of Customer 360 Forum

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