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How to derive real business value from an impactful customer experience strategy

In this session, Claire Sporton, Customer Experience Management, Confirmit will share insights on the following:

  • How to link Voice of the Customer programmes to key business priorities to ensure you meet corporate goals
  • How to design your programme for both the business and the customer, deliver ROI and evolve your approach as the market and internal expectations evolve
  • Engaging key internal stakeholders along with the frontline team to ensure buy-in and a culture of customer centricity from the ground up


Claire Sporton,
Vice President, Customer Experience Management, Confirmit

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