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Reach, Engage and Delight your Customers

Organisations have always been focused on their customers. However customers no longer behave in the same ways they used to. The explosion of digital channels has dramatically changed how brands Reach, Engage and Delight their communities. Customer Experience is the new battleground as brands strive to differentiate themselves from their competitors, create loyalty and ultimately increase profits.

Customers now dictate which channels they engage through, so it’s paramount that organisations respond swiftly and appropriately. Utilising customer analytics and cross-channel marketing to speak with one voice (whether online, in store or via a contact centre) whilst delivering an exceptional customer experience is at the top of the corporate agenda for forward-thinking organisations.

Organisations must do all they can to stay ahead of the game, so following on from the success of our Customer 360 Symposium we’ve created the Customer 360 Forum; a unique learning and networking opportunity for Australia’s most influential Customer Experience and Marketing executives.

Applications for delegate places are now open and interested sponsors can contact Tim Stuart-Harris on +61 2 8228 6902.

Who Should Attend?

cmos, chief customer officers, customer experience
crm and insight executives, heads of ecommerce
heads of marketing, head of digital, heads of omni-channel marketing
heads of user experience, contact centre operations, heads of customer insights

Why Attend?

Why should senior customer focused executives attend the Customer 360 Forum?

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Unsurpassed peer-to-peer learning

The in-depth roundtable format allows you to openly share ideas and challenges with industry peers in detail.

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The industry's elite

The Forum is an invitation-only event attracting ANZ’s most influential customer focused, client side executives.

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An agenda just for you

Select your roundtables and build your agenda based on your organisational priorities.

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Complimentary attendance

Qualifying client side executives attend as our guest.

2016 Delegates

Join the delegation at ANZ’s #1 enterprise Customer Experience event.

Customer Experience and Marketing leaders from the following companies:

2016 Platinum Partner

2016 Gold Partners

2016 Media Partner