Delegates select* three Round Table topics (see list to the left) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.
* Subject to availability. Popular topics will fill up quickly.
08.50 – 09.00
Welcome & Opening Remarks
09.00 – 09.30
Anand Thomas
Chief Customer Officer – Bancassurance, Digital & Direct Insurance
MLC
9.30 – 10.30
10.30 – 11.00
Coffee & Networking Break
11.00 – 11.30
Michael Slip
General Manager, Customer Experience and Collaboration Business Unit, Dimension Data
11.30 – 12.30
12.30 – 13.15
Lunch & Networking
13.15 – 13.45
Michael Apte
Head of Consumer Marketing
Cochlear
13.45 – 14.45
14.45 – 15.15
Zach Kitschke
Head of Communications
Canva
15.00
Close of Customer 360 Forum