Roundtable topics include:
- Achieving Omni-Channel Experience
- Business Case Insight, Strategy & Success for Investment into CE/UX
- Personalising the Customer Experience Using Reliable Data
- Achieving a Customer-Centric Culture in your Organisation
- Identifying, Measuring & Aligning Critical Customer Experience Metrics to Financial Outcomes
- NPS to Drive Improvement & Transform The Customer Experience
- Customer Insight & Analytics