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Delegates select* three Round Table topics (see list below) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

We also have fantastic keynote sessions from AMP, Woolworth’s and Salmat, see the below program for the full details.

* Subject to availability. Popular topics do fill up quickly.

Roundtable topics include:

  • Omni-Channel Customer Experience
  • Building The Business Case For Investment Into Customer Experience / UX
  • Using Data To Create Customer Personalisation
  • Creating A Customer Centric Culture In Your Organisation
  • Choosing The Right Customer Experience Metrics
  • The Contact Centre Of Tomorrow
  • Using Net Promoter System to Transform The Customer Experience

Tuesday 14 October

08.55 Welcome & Opening Remarks
09.00 Keynote Presentation – Making A Simple Promise Possible – Building A Customer Centric Company
Paul Sainsbury, Chief Customer Officer, AMP
09.30 First Interactive Roundtable Discussion Group
10.45 Coffee & Networking Break
11.15 Keynote Presentation – Defining And Realising YOUR Version Of CX Excellence
Tom Dickerson, Business Consultant, Salmat
11.45 Second Interactive Roundtable Discussion Group
13.00 Lunch & Networking
13.45 Third Interactive Roundtable Discussion Group
15.00 Keynote Presentation – A Personalised Customer Experience At Woolworths Liquor
Ingrid Maes, Head of Customer, Woolworths Liquor
15.30 Closing Remarks
15.35 Close

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