Ashton Media » Home

Agenda

Delegates select* three Round Table topics (see list below) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

We also have fantastic keynote sessions from AMP, Woolworth’s and Salmat, see the below program for the full details.

* Subject to availability. Popular topics do fill up quickly.

Roundtable topics include:

  • Omni-Channel Customer Experience
  • Building The Business Case For Investment Into Customer Experience / UX
  • Using Data To Create Customer Personalisation
  • Creating A Customer Centric Culture In Your Organisation
  • Choosing The Right Customer Experience Metrics
  • The Contact Centre Of Tomorrow
  • Using Net Promoter System to Transform The Customer Experience

Tuesday 14 October

08.55 Welcome & Opening Remarks
09.00 Keynote Presentation – Making A Simple Promise Possible – Building A Customer Centric Company
Paul Sainsbury, Chief Customer Officer, AMP
09.30 First Interactive Roundtable Discussion Group
10.45 Coffee & Networking Break
11.15 Keynote Presentation – Defining And Realising YOUR Version Of CX Excellence
Tom Dickerson, Business Consultant, Salmat
11.45 Second Interactive Roundtable Discussion Group
13.00 Lunch & Networking
13.45 Third Interactive Roundtable Discussion Group
15.00 Keynote Presentation – A Personalised Customer Experience At Woolworths Liquor
Ingrid Maes, Head of Customer, Woolworths Liquor
15.30 Closing Remarks
15.35 Close

Subscribe For Our Latest Updates

Signup for our newsletter and stay updated with exclusive content from the Marketing & CX Hub.

First name *
Last name *
Job title
Company
Email *
 

Hi *|FNAME|*, some recommended articles for you


*|RECOMMENDATIONS|*

Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.


Programmatic Advertising Summit 2016

ANZ’s only dedicated programmatic advertising conference designed to close the knowledge gap for buy side & sell side executives within the media and advertising industry.


Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.


Customer 360 Symposium 2016

ANZ’s #1 enterprise customer experience event. Join forward thinking organisation reconsidering how they Reach, Engage and Delight their communities.


See what sponsors thought of the Customer 360 Symposium 2015

Hi *|FNAME|*, welcome back!

Sponsorship opportunities are now running low.
Contact Tim Stuart-Harris on 02 8228 6902 to secure your place today.

See what sponsors thought of the Agency Leaders Symposium 2016