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Agenda

17.00 – 19.00
Monday

Delegate Registration

19.00 – 19.10
Monday

Justin Lee

Justin Lee
Conference MC
Director of Customer Experience, APAC
Expedia

Opening Comments & Dinner

19.10
Monday

Dinner Commences

19.15
Monday

Mike Wittenstein

Mike Wittenstein
Managing Principal
Storyminers (US)

22.00
Monday

Dinner Concludes

Tuesday 31 March

08.00 – 08.30
Tuesday

Registration & Breakfast

08.30 – 08.40
Tuesday

Opening Comments

08.40 – 09.20
Tuesday

Kei Chan

Kei Chan
Head of Marketing, APAC
Net-a-Porter (UK)

9.20 – 10.00
Tuesday

Scott McMillian

Scott McMillan
General Manager – Business Consulting
Salmat

10.00 – 10.40
Tuesday

Rhod McKensey

Rhod McKensey
Chief Marketing Officer
NIB Health Funds

10.40 – 11.00
Tuesday

Coffee Break

11.40 – 12.40
Tuesday

Round Table Discussion Groups

• Personalisation in Omni-Channel Marketing
• Omni-channel or seamless interaction – what’s the difference
• How to develop a customer-centric company culture
• Social CRM: Beyond social media to relevant relationships
• Engaging customers through content lead marketing
• Using NPS as a single customer metric
• Building The Business Case For Customer Experience Investment

12.40 – 13.20
Tuesday

Lunch

13.20 – 13.50
Tuesday

Steve Simpson

Steve Simpson
Director
Keystone Management Services

14.30 – 17.00
Tuesday

Wine Tasting

Golf

Chocolate Making Class

17.00 – 19.00
Tuesday

Free Time – Relax & Recharge

19.00 – 19.45
Tuesday

Pre-Dinner Drinks Reception

19.45 – 22.00
Tuesday

Dinner & After Dinner Speaker

Wednesday 1 April

08.00 – 08.30
Wednesday

Villa Check-Out

08.30 – 08.40
Wednesday

Breakfast & Opening

08.40 – 9.20
Wednesday

Craig Lee

Craig Lee
Senior Mgr Performance Development |
Customer Experience & Brand
Emirates (UAE)

9.20 – 10.00
Wednesday

Sam Keninger

Sam Keninger
Director of Product Marketing
Medallia (US)

10.00 – 10.40
Wednesday

Making Moments Matter In 2015

Saleforce Marketing Cloud

10.40 – 11.00
Wednesday

Coffee Break

11.00 – 11.40
Wednesday

Greg Smith

Greg Smith
Chief Marketing Officer
Co-Op

11.40 – 12.30
Wednesday

Jason Bradshaw

Jason Bradshaw
Head of Customer Experience
Target

12.30 – 13.00
Wednesday

Tom McCann
Senior Analyst
Forrester Research

13.00
Wednesday

Lunch & Conference Close

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