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Customer Experience – The True Business Value

Closing Keynote

Forrester has been collating data and research on Customer Experience for over 15 years, delving in to the direct ties between CX and shareholder value, CX and Customer Loyalty and the impact on organisation revenue. This presentation will look at Forrester’s findings around the business of Customer Experience.

Tom McCann, Senior Analyst, Forrester Research

See full agenda for session time

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