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nib’s Journey To A Healthier Customer Experience

Keynote

Join Rhod McKensey as he shares how nib places the customer at the very centre of the organisation. The session will cover life before NPS, the introduction of NPS into the business and the resulting impact. Rhod will also discuss the development of the nib ‘customer plan’ as well as the inevitable cultural challenges involved in structuring a business around the needs of the customer.

Rhod McKensey, Chief Marketing Officer, NIB Health Funds

See full agenda for session time

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