Ashton Media » Home

Agenda

17.00 – 18.45
Monday

Delegate Registration

18.45 – 19.00
Monday

Opening Comments & Dinner

19.15 – 19.45
Monday

International Keynote
Global Trends and Disruption in Customer Experience

19.40 – 21.00
Monday

Dinner & Networking

Tuesday 28 March

08.00
Tuesday

Breakfast & Opening Comments

09.00 – 09.30
Tuesday

International Keynote
Accelerating Expectations – Digital Customer Experience at Lufthansa Group

09.40  – 10.10
Tuesday

Keynote
Designing change – Preparing your organisation for post-channel CX

10.10 – 10.50
Tuesday

CX Leaders Panel
Tackling The Key Challenges in Enterprise Customer Experience

10.50 – 11.10
Tuesday

Coffee Break & Networking

11.15 – 11.40
Tuesday

The Journey to CX Success

 

The Art and Science of Customer Engagement
How to utilise data-driven marketing technology to personalise and enhance your customer communications

11.50 – 12.20
Tuesday

Keynote
Getting up close to customers, Data and Digital

12.30 – 13.00
Tuesday

Making Customer Feedback Actionable for Teammates

 

Building Customer loyalty by reducing customer effort, a service management approach beyond CRM

13.00 – 13.50
Tuesday

Lunch

13.50 – 17.00
Tuesday

Networking Activities

17.00 – 19.00
Tuesday

Free Time & Relaxation

19.00 – 19.45
Tuesday

Pre-Dinner Drinks Reception

19.45 – 21.45
Tuesday

Dinner

Wednesday 29 March

08.00
Wednesday

Villa Check-Out

08.15
Wednesday

Breakfast & Opening

08.50 – 09.20
Wednesday

 Closing the Loop on Customer Experience

09.20 – 09.50
Wednesday

Keynote
Starting Small And Unsexy: Proving That A Focus On CX Will Drive Business Benefit

10.00 – 10.30
Wednesday

Keynote
Moving beyond CX Measurement to delivering Business Outcomes

10.30 – 10.50
Wednesday

Coffee Break

10.50 – 11.40
Wednesday

Think Tank #1
Engaging Business Leaders With Your Customer Experience Program

10.50 – 11.40
Wednesday

Think Tank #2
Providing A Great Employee (or Volunteer, Donor, Member) Experience

10.50 – 11.40
Wednesday

Think Tank #3
Building and Sustaining CX Momentum

10.50 – 11.40
Wednesday

Think Tank #4
Translating CX Design Into UX Design

11.40 – 12.10
Wednesday

Toyota Showroom 360

12.10 – 12.40
Wednesday

International Keynote
Delivering World-Class Omnichannel CX In A Disruptive Retail World

12.45
Wednesday

Lunch & Conference Close

Subscribe For Our Latest Updates

Signup for our newsletter and stay updated with exclusive content from the Marketing & CX Hub.

First name *
Last name *
Job title
Company
Email *
 

Hi *|FNAME|*, some recommended articles for you


*|RECOMMENDATIONS|*

Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.


Programmatic Advertising Summit 2016

ANZ’s only dedicated programmatic advertising conference designed to close the knowledge gap for buy side & sell side executives within the media and advertising industry.


Hi *|FNAME|*, welcome back!

Maybe you are interested in the following event.


Customer 360 Symposium 2016

ANZ’s #1 enterprise customer experience event. Join forward thinking organisation reconsidering how they Reach, Engage and Delight their communities.


See what sponsors thought of the Customer 360 Symposium 2015

Hi *|FNAME|*, welcome back!

Sponsorship opportunities are now running low.
Contact Tim Stuart-Harris on 02 8228 6902 to secure your place today.

See what sponsors thought of the Agency Leaders Symposium 2016