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Agenda

17.00 – 18.45
Monday

Delegate Registration

18.45 – 19.00
Monday

Opening Comments & Dinner

19.15 – 19.45
Monday

Diane-Magers

Diane Magers
CEO
Customer Experience Professionals Association (USA)

19.40 – 21.00
Monday

Dinner & Networking

Tuesday 28 March

08.00
Tuesday

Breakfast & Opening Comments

09.00 – 09.30
Tuesday

David_Doyle

David Doyle
Director, Personalised Customer Experience,
Lufthansa (DE)

09.40  – 10.10
Tuesday

Tracy-Brown

Tracy Brown
Experience Design Strategy Director
DT

10.10 – 10.50
Tuesday

Paul Sainsbury
Justin Lee
Harriet Wakelam
gab-draco

Paul Sainsbury
Chief Customer Officer
AMP

Justin Lee
Director of Customer Experience
Expedia

Harriet Wakelam
Director Human Centred Design
IAG

Gab Dracopoulos
Head of Customer
Melbourne IT

10.50 – 11.10
Tuesday

Coffee Break & Networking

11.50 – 12.20
Tuesday

LeaWright (3)

Lea Wright
Head of Customer Value Management
Vodafone

13.00 – 13.50
Tuesday

Lunch

13.50 – 17.00
Tuesday

Wine Tasting

Workshop: Designing Engagement
Diane Magers
CEO
Customer Experience Professionals Association, USA

Golf

Cycling

17.00 – 19.00
Tuesday

Free Time & Relaxation

19.00 – 19.45
Tuesday

Pre-Dinner Drinks Reception

19.45 – 21.45
Tuesday

Dinner

Wednesday 29 March

08.00
Wednesday

Villa Check-Out

08.15
Wednesday

Breakfast & Opening

08.50 – 09.20
Wednesday

Michael-Slipp

Michael Slip
General Manager, Customer Experience
& Collaboration Business Unit
Dimension Data

09.20 – 09.50
Wednesday

Joanne Stone

Joanne Stone
Director of Customer Experience, Asia Pacific
Hudson 

10.00 – 10.30
Wednesday

David-Blakers-Pic-web

David Blakers
Managing Director,
MaritzCX APAC

10.30 – 10.50
Wednesday

Coffee Break

10.50 – 11.40
Wednesday

Kristin-Haynes-web

Kristin Haynes
Snr Manager Customer Advocacy,
News Corp Australia

10.50 – 11.40
Wednesday

Diane-Magers

Diane Magers
CEO
Customer Experience Professionals Association, USA

10.50 – 11.40
Wednesday

michael-apte-

Michael Apte
Head of Consumer Marketing,
Cochlear Limited

10.50 – 11.40
Wednesday

andrew-james

Andrew James,
Associate Director, Digital Marketing Strategy Chancellery, Engagement
The University of Melbourne

11.40 – 12.10
Wednesday

andrew-lewis

Andrew Lewis
Manager Digital Channel
Toyota

12.10 – 12.40
Wednesday

KC

Kacey Sharrett
Vice President Digital Operations
Barnes & Noble (USA)

12.45
Wednesday

Lunch & Conference Close

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