In the early stages of a CX rollout you’ll need to build momentum internally, while down the road you’ll need to maintain momentum through changes in organisational leadership and direction. Join us to discuss:
- How CX leaders have built momentum in the early days
- Derailers to watch for
- Practical ideas for setting your program up for longer term momentum
- How to regain momentum if you fear it’s being lost
Micheal Apte, Head of Consumer Marketing, Cochlear Limited