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Building and Sustaining CX Momentum

In the early stages of a CX rollout you’ll need to build momentum internally, while down the road you’ll need to maintain momentum through changes in organisational leadership and direction. Join us to discuss:

  1. How CX leaders have built momentum in the early days
  2. Derailers to watch for
  3. Practical ideas for setting your program up for longer term momentum
  4. How to regain momentum if you fear it’s being lost


Micheal Apte, Head of Consumer Marketing, Cochlear Limited

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