Billy Butler, Director Global Customer Quality at Dell shares the Dell story and how Dell made the transformation to a customer experience focus.
Genuinely effective customer experience management requires a top-down strategy based on broad and extensive cultural change. How does this work?
In this interview from Customer 360 Symposium, Stan Phelps of 9 INCH Marketing shares insights into the customer experience from a psychology perspective.
Customers expect a business to be listening and to be ready to respond. Does your business know how and where to be open for dialogue with customers?
Providing a level of customer experience that ensures your customers â€˜feel’ the difference between your business and competitors is crucial to success.
Customer centric is a catch-phrase often used by businesses, but what does it really entail? Miwah Van shares an insight for better customer service.