When it comes to providing a great customer experience, why is an H2H approach so important? Futurologist, Dietmar Dahmen shares his insights on this topic.
How do you build a culture that can respond well to the marketplace, touch people, move them and create loyalty and magical customer experience moments?
Customers are looking for more than just efficiency from organisations today. So what are they looking for? Michael Henderson shares his insights here:
To fully understand your customers you need to see the world through their eyes so that you can work out how to improve and enhance their buying experience.
Aligning organisation culture with strategy positively impacts the customer experience. Find out why this alignment is crucial to your success here.
Every culture operates on the 3 cultural elements of control, relationship and development. Your organisation’s future depends on the right mix of these.
If you are easy to do business with, customers will keep coming back. So what big thing is standing in the way of your strategy for low customer effort?