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Authors

Aaron Fuller - Head of Digital, Hollard Financial Services
Adam Novak - Head of Customer Experience, NIB Health Funds
Adam Quirk - Managing Director, Traction Digital
Allen Qu
Amy Scott - Director, Sedulous
Andrew El-Bayeh – Marketing Director, Merivale
Andrew Reid – General Manager, Data Analytics and Insights, Ticketek (TEG)
Ben Sharp - Managing Director, AdRoll
Beth Reilly - Head of Global Media and Consumer Engagement, Motorola Mobility
Brooke Hemphill
Carolyn Bollaci - VP Global Accounts APAC, Sizmek
Catherine Cervasio
Chris Stephenson - Strategy Director PHD Media Australia
Christian Bartens - CEO & Founder, Datalicious
Craig James – Associate Director, Customer Experience and Insights at Optus
Dan Fergusson - Director of Business Development, Vision Critical
Dan Robins
Dave Osborn - VP Sales, Asia-Pacific at AppNexus
David Fisher – Head of Digital at Sky Media
David Pisker - Head of Customer Experience, Officeworks
Gavin Stewart - Marketing Director, Ashton Media
Grant Pattison - Senior Manager, Marketing & Sales Technology, IAG
Haley Doel
Harriet Wakelam - Head of Customer Experience, Medibank
Jason Bradshaw – Director Customer Experience, Volkswagen Group Australia
Jason Loehr – VP, Dir. of Global Media and Insights at Brown-Forman
Jeremy Crooks - Managing Director, Criteo
Jessica Woodward - Digital Marketing Manager, Nestle Purina
JJ Eastwood – ‎MD, Australia & NZ, Rocket Fuel
Karen Platt - Director Customer Experience and Marketing, Optus Business
Kate Christiansen - author, The Thrive Cycle
Kathryn Wood - Customer Experience Program Lead, QBE Australia
Lindsay Rogers - Business Director, Chello
Lindsay Springall - National Manager, Member Experience, Fitness First
Lisa Claes – Executive Director of Customer Delivery, ING Direct
Lucan Creamer - executive Manager at Events Melbourne, City of Melbourne
Lynn Chealander – VP, Vivaki
Mark Abay - Content Director, Ashton Media
Mark Kessler - Head of Digital Strategy and Product Development, IAG
Haley Doel
May Petry - Vice President, Marketing, Digital, Hewlett-Packard Enterprise
Michael Henderson - Corporate Anthropologist, Cultures AT Work
Mike Wittenstein - Founder and Managing Principal, Storyminers
Miwah Van - Founder of Unvorsum: Customer Strategy Consulting
Nicole Stirling - Marketing Director, Sitecore Australia and New Zealand
Nicole Wales - Founder & CEO
Pascal Winkler – Strategist, Head of Connect at The Hallway
Paul Meischke - Head of Customer Experience, KFC
Razwina Raihman
Richard Burns – General Manager Customer Experience and Technology at Aussie
Rikki Webster - Head of Marketing, JAPAC, Videology
Robert Holliday - VP Enablement Service - Greater Asia, Sitecore
Scott McMillan - General Manager - Business Consulting, Salmat
Scott Thomson - Adobe Senior Manager APAC Industry Strategy
Sebastian Zagarella - Head of Student and Client Services UTS:INSEARCH
Sharon Melamed - Managing Director, Matchboard
Shayne Mele
Stephen Drummond
Steve Riddle - Head of Customer Service & Complaints, Toyota Finance
Steve Simpson - Director, Keystone Management Services
Timothy R. Whitfield – Director, Technical Operations, GroupM
Tom McCann - Senior Analyst, Forrester Research

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