Posts by Amy Scott

Amy Scott is a Director of Sedulous, a service design and customer experience consultancy that has worked for a variety of blue-chip global British, Australian, European and American organisations on how to improve their service and deliver better experiences to their customers.

Want to build trust with your customers? Recommend a competitor

Recommend a competitor

Why on earth would you want to recommend a competitor? There are numerous reasons why you might want to do this and you can find out why here:

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Why silos damage customer experiences

Why are silos the biggest hindrance to corporate growth and better customer experiences? Find out how to smash the silos and reward collaboration here:

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