Posts by Jason Bradshaw

Jason Bradshaw’s passion for delivering an outstanding customer experience started at just 14 years of age. Since his humble beginnings as an entrepreneur advocating for customers, he has delivered significant transformations in customer experience delivery across the telecommunications, banking, finance, government, retail and automotive sectors. Jason Bradshaw is currently Director Customer Experience, Volkswagen Group Australia.

Why an obsession with people – not a silver bullet – is the key to CX

Silver bullet

Forget about silver bullets. At the heart of a successful CX program is a laser-like people focus, says Jason Bradshaw, Director Customer Experience at Volkswagen Group Australia.

Read More