Posts by Karen Platt

Karen Platt is an Optus Business Director who prides herself in helping businesses create a customer centric culture. Karen and her team at Optus Business focus on enhancing systems and protocols that help provide customer experience excellence.

Right time, right place: improving the customer experience with an Omni-Channel approach

Customers expect a business to be listening and to be ready to respond. Does your business know how and where to be open for dialogue with customers?

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