Posts by Mark Abay

Mark is Content Director at Ashton Media. It's his job to create interesting and engaging conference programs that stretch the thinking of our attendees. Mark works closely with our industry advisors to ensure the conference content is aligned with the needs and interests of our audiences.

How Dell delivers great customer experience with purpose

Billy Butler, Director Global Customer Quality at Dell shares the Dell story and how Dell made the transformation to a customer experience focus.

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An interview with Stan Phelps at the Customer 360 Symposium 2014

In this interview from Customer 360 Symposium, Stan Phelps of 9 INCH Marketing shares insights into the customer experience from a psychology perspective.

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