Posts by Michael Henderson

Michael Henderson works internationally, as a corporate anthropologist. He has a degree in Anthropology, and is a specialist in human values within organisations and cultures. He has studied both traditional tribes and organisational cultures in over 40 countries and as a result understands what culture really is, how it forms, and the role human values play in culture. His work in aligning workplace culture to business strategy has been recognised as pioneering and practical. Michael is an award winning author of seven books on how to create and lead a high performance company culture.

Customer Experience & Culture Series Part Two: The Company Culture Connection

Company culture has a varied and significant impact on CX, to understand how this occurs, we first need to understand what culture is?

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