Posts by Richard Burns –

Richard is a passionate leader with proven ability to rapidly grow businesses through innovative strategy and effective execution. He has broad financial services industry knowledge with particular in-depth experience in online retail financial services and investment markets. His career has developed in Marketing, Product Management and Product Development through delivering results in various industries by being able to develop and build strong relationships throughout all levels of an organisation.

The customer experience balancing act

CX balancing act

Customer experience is the result of a delicate balancing act of technology, people and culture says
Richard Burns, General Manager Customer Experience and Technology at Aussie.

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