Posts by Sebastian Zagarella

Sebastian is a dedicated advocate for service excellence developing and executing strategy in dynamic environments for the past 15 years. He brings this to his role as Head of Student and Client Services at UTS:INSEARCH and is directly responsible for developing and executing the customer experience strategy.

How to see the world through customer coloured glasses

To fully understand your customers you need to see the world through their eyes so that you can work out how to improve and enhance their buying experience.

Read More