Posts by Sharon Melamed

Sharon Melamed is a digital entrepreneur with 25 years’ experience in contact centres and outsourcing. In 2012, she launched Matchboard, a free website where companies can enter their needs and find “right-fit” vendors of solutions across the customer lifecycle. In 2014, she launched FindaConsultant, an online portal of business consultants. She holds a double honours degree and University Medal from the University of Sydney, and speaks five languages.

Adapting to the Contact Centre of the Future

What does the future hold for the contact centre? Check out these insights from the “Adapting to the Contact Centre of the Future” roundtable.

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