Posts by Steve Simpson

Steve Simpson is an international speaker, consultant and author based in Melbourne. Described by UK based e-Customer Service World as ‘Australia’s leading corporate culture authority’, Steve has created the concept of UGRs which is receiving global acclaim as a tool to understand and improve organisational culture. Steve has spoken at two World Conferences on Customer Service Management, in the US – where he rated in the Top 10 speakers. He has recently spoken at UK Customer Management Conference in Edinburgh, the Regional Conference for the Academy of Chief Executives in London, and the International Leadership Symposium in Johannesburg. He is the author of two books and a contributing author to a further two books.

Unwritten Ground Rules: Key To Success Of CX Initiatives

Unwritten Ground Rules

Customer service training can be made obsolete by a culture that doesn’t support training or service. How do you ensure a culture that supports it?

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