Posts by Steve Riddle

Steve Riddle is an experienced leader providing consulting, coaching and facilitation/training to organisations of all sizes. He has a career spanning over 25 years, primarily in leadership roles, including Head of Customer Service and Complaints for Toyota Finance Australia and National Customer Experience Leader for GE Money.

Leadership and Customer Experience Management

Genuinely effective customer experience management requires a top-down strategy based on broad and extensive cultural change. How does this work?

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Data, Engagement and Customer Experience Management

Providing a level of customer experience that ensures your customers ‘feel’ the difference between your business and competitors is crucial to success.

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