In this interview from Customer 360 Symposium, Stan Phelps of 9 INCH Marketing shares insights into the customer experience from a psychology perspective.
Customers expect a business to be listening and to be ready to respond. Does your business know how and where to be open for dialogue with customers?
Providing a level of customer experience that ensures your customers â€˜feel’ the difference between your business and competitors is crucial to success.
Customer centric is a catch-phrase often used by businesses, but what does it really entail? Miwah Van shares an insight for better customer service.