Ashton Media

Marketing & Customer Experience Hub

Mark Abay - Content Director, Ashton Media

An interview with Stan Phelps at the Customer 360 Symposium 2014

In this interview from Customer 360 Symposium, Stan Phelps of 9 INCH Marketing shares insights into the customer experience from a psychology perspective.

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Karen Platt - Director Customer Experience and Marketing, Optus Business

Right time, right place: improving the customer experience with an Omni-Channel approach

Customers expect a business to be listening and to be ready to respond. Does your business know how and where to be open for dialogue with customers?

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Data, Engagement and Customer Experience Management

Providing a level of customer experience that ensures your customers ‘feel’ the difference between your business and competitors is crucial to success.

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Miwah Van - Founder of Unvorsum: Customer Strategy Consulting

Pay it forward – how to become customer centric

Customer centric is a catch-phrase often used by businesses, but what does it really entail? Miwah Van shares an insight for better customer service.

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