Billy Butler, Director Global Customer Quality at Dell shares the Dell story and how Dell made the transformation to a customer experience focus.
In this interview from Customer 360 Symposium, Stan Phelps of 9 INCH Marketing shares insights into the customer experience from a psychology perspective.
Customers expect a business to be listening and to be ready to respond. Does your business know how and where to be open for dialogue with customers?
Providing a level of customer experience that ensures your customers â€˜feel’ the difference between your business and competitors is crucial to success.