Harriet Wakelam, Head of Customer Experience at Medibank, shares the things she is looking forward to at the Customer 360 Symposium 2015.
How can marketers influence the customer experience ahead of the buying curve? Gavin Heaton, Digital Survivor webinar presenter explains here:
Are B2B marketers getting a raw deal, or is there an inherent difference in the mindset between B2B and B2C marketers? Our survey results may surprise you.
Kuba Tymula, keynote speaker at the Data Strategy Symposium 2014 reveals the 4 layers you need to tackle to make data-driven customer engagement happen.
Learn how Qantas Loyalty has been able to grow customer engagement and sales by using related customer interests that link back to the core offering.