There’s a buzzword that seems to crop up whenever an industry becomes more competitive: “skills shortage”. But is ad tech’s all it’s cracked up to be?
Ashton Media’s new CX and Marketing hub published 48 posts from a range of influential authors in 2014. Here are the top 10 posts for the year.
Is there a connection between organisation culture and team dynamics? Corporate anthropologist Michael Henderson says yes and shares his insights here:
It’s time to start thinking outside the box. How do you engage your organisation across the board to get better innovation and creativity?
Genuinely effective customer experience management requires a top-down strategy based on broad and extensive cultural change. How does this work?