With the hype building, CX is set to push programmatic off its buzzword perch. Is this simply industry trend spotting or something more serious?
big data, customer experiene, programmatic
It’s easy to change workplace culture, to make your culture different. While the easy path will certainly take you to a different place, it might not be the intended destination.
For the month of June we’ll focusing on Customer Experience and Culture and it’s impact on your organisational bottom line. Read part one.
There’s a buzzword that seems to crop up whenever an industry becomes more competitive: “skills shortage”. But is ad tech’s all it’s cracked up to be?
Customer service training can be made obsolete by a culture that doesn’t support training or service. How do you ensure a culture that supports it?
What distinguishes winners from losers? What defines teams that succeed? To succeed in business it’s time to get back to basics.
Customers are looking for more than just efficiency from organisations today. So what are they looking for? Michael Henderson shares his insights here:
Aligning organisation culture with strategy positively impacts the customer experience. Find out why this alignment is crucial to your success here.
Is there a connection between organisation culture and team dynamics? Corporate anthropologist Michael Henderson says yes and shares his insights here:
Corporate Anthropologist Michael Henderson shares insights into the nature of organisational culture and how to use this to improve customer engagement.