Thank you for participating in the CX Market Study by Ashton Media and UniSA.
We value your opinions and your responses will be used for market research purposes only.
Your answers will remain strictly confidential and anonymous.
Please answer all of the questions honestly and to the best of your ability to ensure we obtain an accurate snapshot of the current market situation regarding customer experience management.
The survey will take approximately 10-15 minutes to complete. Please take as much time as you need to answer the questions.
Some answers may require obtaining information from colleagues/ partners in your organisation.