Andrew is a highly experienced CX practitioner with a background in championing customer-centric thinking to drive organisational change. By delivering innovative customer initiatives and thought-leadership into some of Australia’s largest corporations he has built a reputation as an authentic customer advocate motivated by solving complex customer problems. By combining a “heart on sleeve” passion for all things customer with a continual focus on pragmatic and commercially-sound outcomes he is adept at navigating both the day-to-day and cultural challenges of delivering successful CX solutions. His current role is providing CX consultancy to Confirmit’s corporate clients in order to help them maximise the true value of their CX programs.

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