Senior Vice President Operations
Arthur Nowak, a 20-year veteran with TTEC, has been at the helm of TTEC in the Asia Pacific region for over six years. During this time, he has grown the company 30 per cent in the region, offering a wide portfolio of customer engagement services, managing over 10,000 employees across 22 delivery centres.
Nowak has dedicated his efforts to reducing customer engagement efforts through robotics, transformative process automation and omni-channel solution delivery for clients that include some of Australia and New Zealand’s most well known brands.
Widely regarded as an innovative, energetic, and results driven leader, Nowak also holds the title of Global Head of Training and Development, responsible for building the skills and capabilities of over 50,000 employees across TTEC’s entire global footprint.
Due to his outstanding contribution to the Company and the Asia Pacific region, Nowak has been recently recognised as a finalist for the 2018 Expatriate Executive of the Year in the annual Asia CEO Awards, furthermore, he led the organisation to earn the title of 2018 Service Excellence Company of the Year.