Ben Fettes
VP Marketing and Direct Customer Experience
P&O Cruises
Ben Fettes is the Vice President of Marketing and Direct Customer Experience at P&O Cruises, where he leads the marketing, direct and performance teams in driving growth through brand, customer and channel strategies. He is responsible for supporting the integration of P&O into Carnival, spearheading commercial data and technology integration, and overseeing the BAU responsibility of driving the best customer experience through the website and call centre.
Ben previously, co-founded The Lumery, now part of Accenture Song which helped contribute to his 15 years of experience specialising in Marketing Technology, Commercial/Customer Strategy, Personalisation and Data/Analytic Operations.
