Claire Raeburn
Digital Transformation Manager
Contact Energy (NZ)
Claire is the Product Manager for four CX transformation squads at Contact Energy. Her claim to fame is doing the impossible – making energy bills understandable to regular people without accountancy diplomas.
Previously she picked up rubbish for a local council the UK (by letting people report local messes with a chatbot, linked to bespoke apps in the sanitation trucks). Prior to that she looked after digital service for the UK’s largest telco (EE), winning a few “best online service” gongs in the process.
When she isn’t trying to make the CX of boring things better, Claire enjoys Aperol Spritz, singing along to Hamilton the musical, and paddleboarding. Only rarely does she do all three simultaneously.
