Daniele Iezzi

Former General Manager - Customer Service & Digital Transformation

Country Road Group

Daniele is on a mission to redefine customer service from the traditional retail operating model into a seamless omnichannel conversational commerce experience powered by great people and enabled by AI.

Daniele is a General Manager Customer Service & Digital Transformation with over 20 years’ experience in leading cultural, operational and business changes that drive profitability and revenue.

He is experienced in transforming legacy contact centres into leading edge AI enabled revenue centres by building an integrated technology ecosystem that creates frictionless customer experiences.

A member of the executive leadership team with a successful track record of collaborating with internal and external stakeholders to connect customers, stores, and customer service teams to deliver a unified service experience and drive revenue.

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Daniele Lezzi
Daniele Lezzi