Gail Russell
Global Head of Customer Experience and Channels
HSBC
Gail Russell is the Global Head of Customer Experience and Channels at HSBC, based in London. With over 15 years of experience in the financial services industry, she has developed expertise in customer strategy, P&L management, product and proposition development, digital innovation, risk management and distribution.
Gail has held executive leadership positions in global, regional, and market roles across Europe, North America, Africa, and Asia, demonstrating a profound ability to navigate complex business environments.
Prior to HSBC, she served as the Regional Head of Liabilities at Standard Bank and led Banking Products and Proposition at Citi. Her career also includes roles at Lloyds Banking Group and TD Bank.
Having lived in Toronto, Johannesburg, Paris, and London, Gail brings a diverse international perspective to her work, driving impactful customer-centric strategies that enhance user experiences and growth.
