Jaquie Scammell


Service Mindset and Service Habits

Jaquie Scammell is Australia’s leading customer service expert, helping create a service mindset, and to elevate the ordinary moments between employee and customer.

An entertaining, popular speaker who is obsessed about serving people in a very human way and you feel her infectious energy from the stage. Her work helps organisations create the ultimate people plan to take care of their employees, through Service Habits so their employees take care of their customers.

A Thought Leader in customer service and employee wellbeing published author of Service Mindset and Service Habits along with being a regular blogger and media contributor.

Jaquie offers practical tools, resources, and a set of Mindsets in her keynotes and workshops to help leaders transform their own behaviors and service habits to help them teach others.

Jaquie has had a diverse career with over 20 years of leadership experience in public, private and not-for-profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as Wembley National Stadium (UK), Emirates Stadium (UK), and the Australian Open Grand Slam. From experience, she knows what levers to pull for both employee and customer for more inspiring connections.

Founder/CEO of the ServiceQ Jaquie her team train and mentor in various business industries, such as healthcare, mining & resources, finance, retail, and energy. The commonality is; they want to improve the connection between employee and customer and create service habits that stick to long-term customer loyalty.

Her unique teachings reveal a deep appreciation for the human side of the business and through practical experiences, has built a philosophy that concentrates on the leaders of the organisations first, equipping them to spread the DNA of a service mindset throughout their teams, so that together they can serve a more conscious experience.

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