Jonathan Jayanthakumar
Senior Engineering Chapter Lead - AI, Automation & Contact Centre Technology
Woolworths Group
Jonathan leads the technology & engineering teams supporting the Woolworths contact centre. With over 14 years of experience in delivering digital solutions across Australia and Singapore, his teams have been innovating in Conversational AI, Generative AI, AI agents and contact centre automation, delivering industry leading capabilities across the entire contact centre value chain. This involves a roadmap of injecting AI into chatbots, voicebots, CCaaS, voice carriage, messaging, CRM, WFM, Quality Management.
