Joshua Curtis is a seasoned operations and customer care expert with over a decade of experience spanning industries such as transportation, insurance, and retail. Currently the Customer Care Centre Manager at Super Retail Group, he excels in optimising customer experiences, digital transformations and driving operational efficiency. His leadership roles have included National Fulfilment Manager at 13cabs and Operations Manager at Allianz Partners. Joshua is an active industry influencer, committee member, and speaker, recognised as a 2024 Top 100 Influencer in the APAC contact centre industry and has been involved in various judging and mentoring roles.

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