Kacey Sharrett joined Barnes & Noble in 2015 as the Vice President of Digital Operations. In this role, she oversees BN.com and NOOK Operations, as well as the Omnichannel strategy for the company. Prior to Barnes & Noble, Mrs Sharrett was the Vice President of Omnichannel and Digital Customer Experience at Toys R Us, Inc., where she worked for 21 years across all 3 of the Toys R Us brands: Kids R Us, Babies R Us, and Toys R Us. There she developed the companies Omnichannel capabilities from the ground up after working in the field organisation leading store teams for over a decade.