Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Katalin joined Marley Spoon in 2016. As Chief Customer- and People Officer, Katalin is accountable to provide stakeholders with actionable insights to improve customer and team experience and retention, helping to navigate change, reimagine the business and realizing value. Katalin is also responsible for frontline customer and people operations and is MD of the global service centre in Lisbon.
She built multiple award winning customer service- and customer insights teams and innovative solutions to utilize customer insights as strategy differentiator.
Prior to Marley Spoon, Katalin was Head of Customer Service Quality Assurance at Amazon, Head of EMEA Commercial Database and Sales Support at Avis Budget Group and Operations Director at TLC Marketing.
