Leeanne Wrigley

Senior Change and Implementation Lead

Woolworths Group

Leeanne brings over 26 years of experience in Australia’s retail operations with 10 years in large contact center operations. She has a proven track record of leading transformation projects, focusing on continuous improvement initiatives across various services, including telco, insurance, and retail. Notably, Leeanne spearheaded the implementation of Generative AI and Messaging capabilities into Woolworths Group’s Contact Center operation recently. Leeanne has been recognised as Service Hero of the Year by the CSIA, and the Woolworths Group Contact Centre was awarded Large Contact Centre of the Year 2021, 2022 and 2023 and Best of the Best in 2023.

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